SYNCrew offers a number of plans to allow our clients to get all the features they need at a great price. Why pay for stuff you don’t use?
To see your current plan, you can go to Settings –> License Information. There you can see which features you have enabled and which are not enabled.
Once you decide which features you need, you can review our current plans at the link below. To change plans or inquire about which might be the best plan for you, just email support@syncrew.com
Most of the time, workers will clock themselves out without issue. But on occasion, an admin may need to clock the worker out. The most common reasons are that the worker’s phone broke or they may no longer work for you.
If you find yourself clocking people out every day, we recommend that you talk to the employees and make sure they know how to ensure their app is syncing with the server as described here: Why events sometimes don’t sync
SYNCrew has four available fields that can be enabled that workers can user at change task or clock out. Each field can be set as optional (worker can use them, but are not required) or mandatory (worker cannot leave site or clock out until they are completed).
Once these are enabled, they will show up all through the system including:
These fields are each a little different and are described below. To name and enable these, go to Settings –> Configuration and then scroll down to “App Configuration Options.”
The “Cost Center” is a PICK LIST field that workers will pick a value from a pre-set list when they change skill on a jobsite, change jobsites, or clock out. It can be optional or mandatory.
To enable this:
Your worker’s app will automatically update shortly after you click save.
The “Job Identifier” and “Custom Text Field” fields are identical. Each one enables a TEXT field that workers fill out when they change skill on a jobsite, change jobsites, or clock out. It can be optional or mandatory.
To enable this:
Your worker’s app will automatically update shortly after you click save.
The “Material Cost” field enables a NUMBER-ONLY field that workers fill out when they change skill on a jobsite, change jobsites, or clock out. It can be optional or mandatory.
To enable this:
Your worker’s app will automatically update shortly after you click save.
Photo flags are a way to categorize photos. When a worker takes a progress photo, they will have the option to add a flag from the list you enter here. These are used for many things but common examples are for receipts, pre-existing damage, serving notices, and things like that. Importantly, each SYNCrew client sets their own photo flags so they can be whatever YOU need!
In the app, the worker will take a progress photo as normal. When they are at the screen where they put notes in, your list of options will be available and the worker can select whichever they wish.
The best way to learn about SYNCrew is to log in and try the app out. This video shows a quick overview of the app and admin portal so you can see what you’ll be doing below when you log into the app and play around.
Once you have a look at the video, we recommend spending 5 minutes to log in, take some photos, and then view your activity on the admin portal. We recommend
Once you do all that, open the admin portal at https://app.syncrew.com and have a look at all your photos on the dashboard. As you click around, the system will show you information about what are seeing.
Thanks for taking some time to try the app. Now is a good time to ask any questions to your account manager or our support team at support@syncrew.com. You can jump ahead to Day 2 now if you like or save that for tomorrow and go relax with a cold drink.
After you spend a few minutes trying the app out yourself with the pre-loaded project, we recommend adding a few more projects. Click the button below to be walked through how to add a single project or email support@syncrew.com for help importing a larger list.
Then add a few workers. For these first workers, we recommend telling them they must use SYNCrew and that it replaces their old timesheet process. As with projects, support@syncrew.com can help you import large lists of workers.
If you have any trouble during htis, please contact your account manager or support@syncrew.com and we’ll be happy to help. If your workers have trouble with the app, the best way to help them is to have them text us directly at 415-968-1593 and we can assist them directly.
Now that you have a few workers set up, make sure they are clocking in every day and that you like the info you are seeing! Here is a daily process that we recommend in these first few days:
That’s it!
The SYNCrew app is very configurable. Below are all the ways that you can change how the app functions.
Worker Type: There are different kinds of Worker accounts. When you create a new Worker account, you are asked what to select a “Worker type” and these actually change how the app functions. Click HERE to read about these different worker types.
You can enable the following features by going to Settings –> Configure, and then scrolling down to “App configuration”. After changing settings, be sure to scroll all the way down and click “save”
Custom Data Fields to be filled in with the app during work: SYNCrew has some optional fields that you can enable to allow (or require) workers to fill in as they leave a project or change their skill. There are text, number and pick list fields available and they are commonly used for things like description of work, materials used, contract vs. Time and Material, but they are very flexible so let us know how you want to use them. These fields can be optional or required, in which case the worker cannot move on until they enter the required information. Click HERE to learn more.
Custom buttons on app home screen: When a worker is clocked in, the app has default buttons that say “take photo or video,” “Start meal break,” “go to next jobsite,” and “done for the day.” These may not be exactly right for your type of work and so you can change what these button show. To use custom text, click the check box marked by the red circle below and then edit the button names to what you want for English and Spanish. For workers whose phones are in other languages, it will show English. Remember to scroll down and click “save” when you are done.
Add Break Time Enable: Checking the box next to this option makes is so the app will allow workers to add their breaks at the end of the day. Specifically, in the event that a worker did not take a break during the day, when they clock out, the app will ask if they want to add a break for the day. If the workers says to add a break, it will be added in the middle of the last work block they worked.
Allow worker to end break after 30 minutes, regardless of when button is clicked: Checking the box next to this option will add a feature to help workers correct the somewhat common mistake of forgetting to clock back in after lunch. When this option is enabled, and the worker has been on lunch break for more than 30 minutes, a button will appear that says “end break after 30 minutes.” This way, if the worker remembers much later that they never ended their break, they can easily click to end it after 30 minutes instead of ending it then and asking an admin to correct the time.
Photo Flags: Photo flags are a way to categorize photos. When a worker takes a progress photo, they will have the option to add a flag from the list you enter here. These are used for many things but common examples are for receipts, pre-existing damage, serving notices, and things like that. Importantly, each SYNCrew client sets their own photo flags so they can be whatever YOU need! Read more about photo flags HERE.
Now that you have a few days of data, you already have some valuable information waiting for you inside SYNCrew! Running a few reports now will show you what you have collected and also show you
2. Run a Timesheet. Click “Manage” in the left navigation and then select “Timesheets.” The date should automatically show the current pay period so you can just click “run.” You can see more details about timesheets by clicking the button below.
Now that you and a few selected workers have tried the app and honed all the settings and details, the next step is to get the worker accounts created and get the word out that SYNCrew is how everybody will log their work going forward.
The two links below have useful information to achieve this but please contact your account manager or support@syncrew.com if you have any questions or just want to walk through your plan.
Welcome to SYNCrew!
