Pre-Start: Getting SYNCrew set up


1) Add projects:
 You can email us a list of addresses to import for you or you can click the link to see how to add directly. Add Projects


2) Add employees: You can email us a list of names and cell phone numbers so we can add, or you can click the link to see how to add users directly. Please note that worker accounts will receive a text message with login info as soon as you create the account so let your team know its coming and please don’t do in the middle of the night! Add users


3) Pick a start date: We recommend a few days before the start of your next payroll so your crew can install the app and try it out. If they have any trouble, they can reach us at 415-968-1593 for help. On the first day, we recommend sending a text to each employee reminding them to get started! If you share the start date with us, we’ll check in on everything as well!

4) Get started and let us know how things are going! If you have any trouble or questions, you can reach us at the info below or check out our help website HERE.

Officially open 8am to 5pm Pacific time, but text or email outside those hours are often answered when urgent. Please note that mornings and lunch time are the highest call times so please just leave a message and we’ll always get back to you within a few minutes.

Clock out a worker who is currently clocked in

When an employee’s current status is clocked in, an admin user can clock him/her out manually. To do this, click on the employee’s name (either in the dashboard or in the teams page) to open that employee’s profile page.

Then, click “Clock Out Worker” as shown here:

Finally, in the form that opens, just select the date and time the employee should have clocked out, input any other relevant information as required (like work order number or description of work) and click submit. The clock out will be created right away.