Error 1039 in Quickbooks Web Connector

This error comes up pretty often when a client first starts using the Quickbooks Desktop integration. It is caused when the Quickbooks company file is moved from the computer where it was created. This can happen if you created your company on a desktop machine and now use it on a server or if you simply bought a new computer.

The instructions below are on Intuit’s website and while we at SYNCrew have followed them with success, we do not guarantee this since it is based on another company’s product. We also strongly recommend backing up your company file before starting this.

https://quickbooks.intuit.com/learn-support/en-us/your-books-or-my-company/fix-error-qbwc1039/00/294400#

Rounding of time

Updated 5/25/19

SYNCrew can round work time in several places. Generally, rounding of time worked is legal so long as it is done in a mechanical way and such that it does not systematically work against the employee. Where SYNCrew uses rounding, it is done in such a way that is designed to be nuetral towards time worked when viewed over long periods of time.

Starting in May of 2019, SYNCrew is shifting the way rounding is done and as we make the transition, you may see different results in different places. If you have any questions about these deiscrepancies, please email your account manager or support@syncrew.com and we will be happy to discuss details anytime. Please check back at this page to keep up to date on the transition to the new methodology. We anticipate the transition will be complete by end of Summer 2019.

NEW: Rounding of punches:  SYNCrew’s new rounding methodology works as follows:

  • The company selects a rounding threshold of 5, 10 or 15 minutes
  • Clock in, Clock out, and change task events are rounded to the nearest clock time in the interval of the rounding threshold. That is, if 15 minutes is selected, all events of this kind will have minutes of :00, :15, :30, or :45. Likewise, if 10 minutes is selected for the rounding threshold, then the events will always have minutes of :00, :10, :20, :30, :40, or :50
  • Meal breaks will have their length rounded to the nearest threshold time. So for a company with rounding threshold set to 15 minutes, mealbreaks will always be a multiple of 15 minutes
  • If a worker works at multiple jobs in a given day, the time at each site ends up rounded as does the whole day

This new rounding methodology is used in the following places:

  • Quickbooks exports
  • Results for New Work Block report when option to “show rounded time” is selected (if you would like access to this beta feature, please email your request to support@syncrew.com)

OLD: Rounding of time worked:  SYNCrew’s old rounding methodology works as follows:

  • The time worked for the day is rounded to the nearest 15 minutes
  • Breaks are deducted before the time worked is calculated so they are not impacted
  • If a worker works at multiple jobs in a given day, the time at each site is not rounded

This old rounding methodology is used in the following places:

  • Timesheets (when rounding is selected)
  • Worker Time Review (when rounding is selected)

Admin access on mobile phone (in app or browser)

Admin users can use the admin portal on their phones two ways:

  1. Download the SYNCrew app from your phone’s app store and log in with your admin credentials
  2. Open your phone’s web browser and go to https://app.syncrew.com

If you have BOTH a worker and admin users with the same credentials (email and password), the app will prioritize the worker account and log you in to that. To resolve that, you can either log into the admin portal using option 2 above or use a different email address for your worker and admin accounts.

If you have any trouble with this, please contact support@syncrew.com and we can review your accounts and help you sort things out.