SYNCrew is designed to work even when there is no data (cell or wifi) connection. As a result, there are times when an employee will have taken a photo to clock out but it is not on the dashboard. As soon as the app is open and there is a connection, these events will send with the time of when they were taken. (For example, if the employee clocks out at 4pm but the event does not send until they get home to wifi at 6pm, the clockout will register at 4pm since the photo was taken then).
How will we know? There is no way for the admin portal to alert you to this since there has not been an internet connection to send the alert! The employee, however, will see a red circle with a number in it. To send the events, have the employee open the app while they have a data connection (cell or wifi). Below is a screenshot of the red circle and the number 5 indicates that this user has 5 photos left to send:
Slow Internet Connections: If an employee has a very slow Internet connection, sometimes the events will not send but the phone will still show it has an Internet connection. If this happens and you need to have the event send immediately, please instruct the employee to put the phone near a window or step outside while keeping the app open.