This article explains how your employees see schedules in the Android and iPhone app. Alert for newly scheduled event: When you create an event in the admin portal, the employee(s) who had the new event scheduled will get a simple alert like the one shown below. This alert shows on the phone regardless of whether […]
Category: Employee App
All your questions about the employee app are answered here. Please remember that our SYNCrew team is always happy to get involved to directly help your employees.
Skill management
Every event in SYNCrew has a “Skill” associated with it. The information below explains how to enable skills for your company first and then for each employee. Company enabled skills Each company must have at least one enabled and can have as many as they wish. To make skills available for your company, go to […]
Worker Portal
Most SYNCrew users use the app in the field, but many companies have at least a few people in the office and want to have them log hours in SYNCrew as well. This feature allows those users to add hours from a web browser. Enable Access Access to the Worker Portal is on a worker-by-worker […]
SYNCrew Forms Overview
This article has some overview information and a video of how the forms look on the app. To jump in to how to create a form, jump over to SYNCrew Forms: How to set up. SYNCrew Forms are a powerful way to capture information from the field. Like everything with SYNCrew, the information and photos are […]
SYNCrew Forms: How to set up
Forms are easy to set up. To edit or create any form, click “settings” in the left navigation, then click “Custom Forms.” The following assumes you are already there. How to create a new form: Click “New Custom Form” at the top of the page On the pop up, enter the name of the form […]
Employee location is showing far away
Location is a fairly complicated issue and the SYNCrew team is always happy to help you look into any issues or questions you may have by contacting your account manager or our support team at support@syncrew.com. There are a number of honest reasons why an employees reported location could be incorrect but hiding location is also […]
Late Clock Out
Every so often, a Worker forgets to clock out at the end of the day. When that app believes that has occurred, it gives the Worker an opportunity to clock out at an earlier time to prevent their being clocked in for 24 hours or longer. The app alerts the Worker that it believes they forgot […]
Reset password for Worker app (also how to resend the app download link)
In the event that an employee forgets their password, it can be reset in one of the following two ways: Reset from Admin portal: In most cases, Workers will just reset their password using the link in the app (described below). If they do not see that or it does not work for them (most often […]
Types of Worker Accounts
There are different kinds of Worker accounts. When you create a new Worker account, you are asked what to select a “Worker type.” Below is a description of each type and also a how they are different. Workers may be switched from one user type to another at any point when the worker is clocked […]
Employee took a picture, but it’s not showing up in the portal
SYNCrew is designed to work even when there is no data (cell or wifi) connection. As a result, there are times when an employee will have taken a photo to clock out but it is not on the dashboard. As soon as the app is open and there is a connection, these events will send with […]