Author: John Cranston

Optional field: Employee ID

The Employee ID field is designed to let companies enter a value that connects to payroll or other systems. When you enable it, a new field will show up anytime you edit a Worker’s profile but existing employees will not have a value in this field until you add one manually.

Please note this is NOT designed for secure Personally identifiable information (PII) like Social Security numbers.  DO NOT PUT SOCIAL SECURITY NUMBERS IN THIS FIELD!

How to enable Employee ID field:

  1. Select “Settings” in the navigation panel at the left
  2. Select “configuration”
  3. Scroll down to the App Configuration Options
  4. put a check mark next to “Use Employee ID”

How to set up an employee who is both a Worker and Admin

Sometimes, an employee needs to track their own hours or take photos in the field AND has responsibilities that require admin access. In this case, please follow the instructions below:

  1. Create a Worker account
  2. Create an Amin account
  3. After the admin account is created, click on that user’s admin account to go back and edit it
  4. At the top, click “Link Worker” at the top.
  5. Select a worker and now click save.

The user now has two accounts, but they are linked and if they have the worker web portal enabled, will be able to switch back and forth easily.

What web browsers work with SYNCrew

SYNCrew is a web-based application so it mostly works in any web browser on any computer. That said, some SYNCrew features may not work in all conditions. Below are the computer and browsers that we test in and you can expect 100% compatibility. If you are having issues with other configurations, please let us know as we may be able to support your preferred setup.

Types of Computers: SYNCrew works on all currently supported versions of Windows and macOS. Additionally, you can access the admin portal through the web browser on most cell phones and tablets.

Supported Browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge (please note this is NOT the same as Internet Explorer)
  • Apple Safari

Internet Explorer has been replaced by Microsoft Edge and there are known issues with some features and Internet Explorer. If you have issues, please try one of the supported browsers above. If you still have issues on while using one of the browsers above, please contact us at support@syncrew.com.

For information on supported phones for the worker app, please go here.

How to disable or inactivate a worker

Below is how to disable a user’s access when they leave your company’s employment (quit, fired, terminated, etc) or change roles such that they do not need their SYNCrew account. Nothing in SYNCrew is ever deleted and all data that a user created remains in place should you need it at a later date.

  1. To Disable either a Worker or Admin account, go the Admin tab and then click on “Users” in the left panel.
  2. Find the user you wish to disable. For larger companies, we use the browsers search feature (usually CTRL+F) and type the name.
  3. Click the red “Disable” button at the right and confirm when asked. See below if you get an alert that the worker is still clocked in.
  4. Note that the user is no longer visible on your teams page, you you can still see them in Reports, Photos and Maps tabs because their data is saved. If the employee returns and you need to reactivate them, follow these instructions.

Note if the worker is still clocked in: If the user you are archiving is a Worker, they must be clocked out. If they are not, you will see a pop up where you can clock the user out. Upon clicking “Clock out worker,” you will need to fill in the time of their final clock out along with any option fields your company has enabled. The system will create the clockout and deactivate the user.

Employee took a picture, but it’s not showing up in the portal

SYNCrew is designed to work even when there is no data (cell or wifi) connection. As a result, there are times when an employee will have taken a photo to clock out but it is not on the dashboard. As soon as the app is open and there is a connection, these events will send with the time of when they were taken. (For example, if the employee clocks out at 4pm but the event does not send until they get home to wifi at 6pm, the clockout will register at 4pm since the photo was taken then).

How will we know? There is no way for the admin portal to alert you to this since there has not been an internet connection to send the alert! The employee, however, will see a red circle with a number in it. To send the events, have the employee open the app while they have a data connection (cell or wifi). Below is a screenshot of the red circle and the number 5 indicates that this user has 5 photos left to send:

Slow Internet Connections: If an employee has a very slow Internet connection, sometimes the events will not send but the phone will still show it has an Internet connection. If this happens and you need to have the event send immediately, please instruct the employee to put the phone near a window or step outside while keeping the app open.

What phones does SYNCrew work on?

SYNCrew works on most phones made in the last 4 years that run iOS (iPhone) and Google’s Android operating system and we have seen it work on older phones as well. We aim to keep core timekeeping features working on all phones and “fancier” features (like inspections, forms, scheduling, and work orders) working on phones with operating systems released in the last 3 years.

If you have a question about a specific handset, please contact your account manager or support@syncrew.com with the brand, mode, and version of the operating system.

If a Worker is having trouble with the app (downloading, installing, using, crashing, etc.), please have them contact SYNCrew at 415-968-1593 so we can assist them directly.

Using the app without cell or wifi service

If your employees do not have an Internet connection, they can still use the app to clock in, take pictures, change task and clock out as they regularly do. They just use the app as always and the events will be saved on the phone with the time of when the photo was taken. When Internet service resumes, the events will send automatically.

Below is a screenshot of what your employees will see to indicate that they have no internet connection. The red box has a number in it that shows how many photos are waiting to be sent to the SYNCrew servers.

Certain features of the app (like My Time, Directions, Help options and a few others) are not available in offline mode.

As always, please contact your account manager or our support team at support@syncrew.com with any questions.