Time Change Request Emails

For the rare occasions when the worker makes a mistake in entering their time, there is a place in the app where they can send a note to request the changes. The request is a simple note so that it is fast and easy for the worker to describe a wide array of issues they need help correcting.

Once the worker clicks to submit their change request, a simple email gets sent to either a single company email or the manager of the team that the worker is assigned to.

  • Single Email: This option will send all change requests to a single email address.
  • Send to Manager: This option will route the change request based on who is set as the manager of the team that the worker is assigned to. In the event that a team’s manager is disabled (because they left the company or have a new role), those change requests will go to a backup email. To learn how to set up a manager for a team, click HERE.

These settings are set in Settings –> Configuration. Scroll down to the “timesheets” section and you will see the screen below. The green square is where you modify the time change request settings.

How workers create the change requests in the app

In the weekly timecard view in the app (and a few other places), workers have an opportunity to write a note about things they would like edited in their timecard. It’s a smiple text box (left image below) and when they click submit, it sends to the manager or company email as designated above.