Month: May 2017

Using the app without cell or wifi service

If your employees do not have an Internet connection, they can still use the app to clock in, take pictures, change task and clock out as they regularly do. They just use the app as always and the events will be saved on the phone with the time of when the photo was taken. When Internet service resumes, the events will send automatically.

Below is a screenshot of what your employees will see to indicate that they have no internet connection. The red box has a number in it that shows how many photos are waiting to be sent to the SYNCrew servers.

Certain features of the app (like My Time, Directions, Help options and a few others) are not available in offline mode.

As always, please contact your account manager or our support team at support@syncrew.com with any questions.

Time Change Request Emails

For the rare occasions when the worker makes a mistake in entering their time, there is a place in the app where they can send a note to request the changes. The request is a simple note so that it is fast and easy for the worker to describe a wide array of issues they need help correcting.

Once the worker clicks to submit their change request, a simple email gets sent to either a single company email or the manager of the team that the worker is assigned to.

  • Single Email: This option will send all change requests to a single email address.
  • Send to Manager: This option will route the change request based on who is set as the manager of the team that the worker is assigned to. In the event that a team’s manager is disabled (because they left the company or have a new role), those change requests will go to a backup email. To learn how to set up a manager for a team, click HERE.

These settings are set in Settings –> Configuration. Scroll down to the “timesheets” section and you will see the screen below. The green square is where you modify the time change request settings.

How workers create the change requests in the app

In the weekly timecard view in the app (and a few other places), workers have an opportunity to write a note about things they would like edited in their timecard. It’s a smiple text box (left image below) and when they click submit, it sends to the manager or company email as designated above.

  • Click here to open the page to request changes
  • Type your changes here and then send them
In-app view of how to request a change to your hours