Category: Manage Menu

First off, we will certainly be sorry to see you go! Before you go through the effort to cancel, here are two things that have helped many clients get SYNCrew working above expectation again:

1) Ask support: Email support@syncrew.com with what you want SYNCrew to do. Most requests for new features or questions about whether SYNCrew can do something they saw in another app are already available and it’s just a matter of changing the configuration.

2) Check your plan: To accommodate the wide variety of clients on SYNCrew, we have different plans to ensure each client gets all the features they need, without paying for those that they do not need. Have a look at our current plans:

Finally, if you are sure you wish to close your account, you can email support@syncrew.com with that request and they help you out.

Cancel service.

If you want to add more then a few projects, it can be easier to add with our import tool. If you just want to add a single project, see here.

1) Go to Settings in the left navigation and select “Import”

2) Select “Projects” to import from the menu at the top-right

3) On the next page that loads, click the icon next to Select CSV (circled in red below). It will open your computers file system to select the file you wish to import. Then click “Start import.” You can also click to download a header file if you need (circled in green).

4) The next screen will show you all the projects you are loading. You can update any addresses that did not map as you expected by updating the addresses or moving the pin on the map. You can also delete a location by clicking the red “X”

5) Once you review everything, scroll to the very bottom and click “Finalize import”

1) Add projects: You can email us a list of addresses to import for you or you can click the link to see how to add directly. Add Projects

2) Add employees: You can email us a list of names and cell phone numbers so we can add, or you can click the link to see how to add users directly. Please note that worker accounts will receive a text message with login info as soon as you create the account so let your team know its coming and please don’t do in the middle of the night! Add users

3) Pick a start date: We recommend a few days before the start of your next payroll so your crew can install the app and try it out. If they have any trouble, they can reach us at 415-968-1593 for help. On the first day, we recommend sending a text to each employee reminding them to get started! If you share the start date with us, we’ll check in on everything as well!

4) Get started and let us know how things are going! If you have any trouble or questions, you can reach us at the info below or check out our help website HERE.

• Call/text: 415-968-1593
• Email: support@syncrew.com

Officially open 8am to 5pm Pacific time, but text or email outside those hours are often answered when urgent. Please note that mornings and lunch time are the highest call times so please just leave a message and we’ll always get back to you within a few minutes.