Workers are able to disable GPS for the SYNCrew app in their phone settings. If they do this, the app will still work and the latest GPS location that was shared with the app will be used.
There is an easy way to see if GPS has been disabled. Click “teams” in the left navigation and you will see a circle next to each person’s name.
Green means GPS is on and updating:
Red means GPS has likely been disabled:
There are cases where GPS won’t work even if the employee has it enabled. The two most common reasons (among many) are that the phone’s GPS sensors are broken or the location settings are set in a way that prevents it from getting regular updates. You can read more about this here or contact us at support@syncrew.com with questions.