It’s a sad fact that not every client we’ve ever had is still with us. I review the details of EVERY client who leaves us so that we can learn how to keep SYNCrew better than the competition. Recently, a client left to try our Quickbooks Time based on a number of new features they were advertising. In particular, they liked the idea of the app automatically clocking his workers in and out automatically!

I thought that sounded pretty amazing and berated our mobile engineering team about why our app cannot do that. For weeks, they told me that it cannot be done with the level of accuracy and reliability that we demand of our apps here at SYNCrew. At every weekly meeting, I brought this up and we wasted weeks messing around with the app to be sure we could compete!

Fast forward 6 weeks and I open my email to read, “Hi John, Well it appears that the grass is always greener!” I spoke to this client later on and it turns out that the other app was clocking his team out automatically DURING THEIR WORK DAY. He told his crew he needed to use an app and they could choose whether to come back to SYNCrew or stay on QB Time, the workers chose us!

I’m interested to talk to any current clients or folks considering a system like SYNCrew. You can email me at my first name @ syncrew.com

-John